Privacy PolicyPrivacy Policy
Your privacy is important to us. This page explains how we collect, protect, and use your data. Last updated: Maret 10, 2026
Table of Contents
1. Introduction
At Wordnesia, we are dedicated to protecting your personal data and respecting your privacy. This Privacy Policy details the types of information we collect when you use our website or services and explicitly explains how that information is utilized, protected, and stored.
2. Information We Collect
To provide our translation and legalization services effectively, we may collect:
- Personal Identifiers: Your name, email address, phone number, and physical billing address.
- Document Data: Passports, academic transcripts, birth certificates, and other confidential files submitted for translation or processing.
- Technical Data: IP addresses, browser types, and usage data gathered automatically through interactions with our website.
3. How We Use Your Information
We restrict the use of collected data exclusively to operational necessities:
- To provide, maintain, and securely deliver our translation and apostille services.
- To provide customer support and respond to quotation requests.
- To invoice you and process financial transactions securely.
- To improve our website functionality based on aggregated technical data.
Strictly Confidential: We have a zero-tolerance policy against selling your data. We never sell, rent, or trade your personal or document information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
5. Data Protection
Wordnesia employs enterprise-grade security protocols to protect your documents against unauthorized access, alteration, disclosure, or destruction. We utilize SSL encryption for all data transfers and restrict access exclusively to the certified translators working on your specific project.
6. Third-Party Services
We may share necessary data exclusively with trusted third parties facilitating our business (like payment processors or shipping couriers). They are strictly bound by non-disclosure agreements and data protection compliance rules.
7. Data Retention
We securely retain your private documents for a maximum period of 30 days following project completion as a protective backup. Post that duration, digital source documents are automatically purged from our servers unless specifically requested otherwise.
8. User Rights
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request a correction to incorrect data, or request the total deletion of your data from our systems.
9. Policy Updates
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Information
For any privacy-related inquiries or data requests, please contact our Data Protection Officer at privacy@wordnesia.com.